Frequently Asked Questions
Have questions about your vehicle repair? Find answers to our most commonly asked questions regarding estimates, insurance, warranties, and more at San Antonio's trusted collision center.
Do I need to get multiple estimates by law?
No. In Texas, you have the right to choose the repair facility of your choice. You are not required by law to obtain more than one estimate.
Can I choose which collision center repairs my vehicle?
Yes. Your insurance company may suggest a shop, but the final decision is always yours. We work with all major insurance providers to facilitate high-quality repairs.
How long will my vehicle be in the shop?
Repair time depends on the extent of the damage, parts availability, and insurance approval. We provide an estimated completion date and keep you informed throughout the duration of the repair.
Will the new paint match the existing color?
Yes. We use advanced computer-controlled color matching technology and high-quality paint systems to ensure a seamless factory-finish match, even on weathered or specialty paints.
Do you provide a warranty on your collision repairs?
Absolutely. We stand behind our precision craftsmanship with a limited lifetime warranty on all structural repairs and paint work for as long as you own the vehicle.
Will you coordinate with my insurance company?
Yes. Our experienced estimators handle the entire claims process, from the initial digital inspection to final billing, ensuring a stress-free outcome for our clients.
What happens if additional damage is discovered during repair?
Hidden damage is often found once a vehicle is disassembled. We notify your insurance company immediately to process any necessary supplemental claims and ensure the car is fully restored.
When and where do I pay my deductible?
Your deductible is paid directly to North Park Collision Center once all repairs are completed and you arrive to pick up your restored vehicle.
Is my vehicle safety compromised after a major collision?
No. We follow strict manufacturer guidelines and use modern precision frame-straightening equipment to restore your vehicle’s structural integrity to factory safety specifications.
Should I pay for repairs out-of-pocket or use insurance?
If the repair cost is near your deductible, paying out-of-pocket may prevent a claim on your record. We provide detailed quotes to help you make the best financial decision.
How do I arrange for a rental car?
We coordinate with major rental agencies and your insurance provider. For added convenience, we offer rental car drop-off directly at our San Antonio location.
What type of parts will be used for my repair?
The parts used—OEM, Like-Kind-Quality, or Aftermarket—are typically determined by your insurance policy coverage. We always prioritize safety and quality fitment.
Warranty & Payments
Lifetime Warranty
We stand behind our craftsmanship with a limited lifetime warranty on all structural repairs and paintwork for as long as you own the vehicle. Our commitment to quality ensures your safety and peace of mind on every mile.
Payment Options
North Park Collision Center accepts all major insurance carriers, Visa, Mastercard, and American Express. We also offer affordable out-of-pocket pricing for non-insurance repairs to help you stay within budget.
Schedule Your Collision Repair Estimate
